Shipping Information

Q. How long does shipping take?

A. Due to high demand, orders may take 2-4 weeks to arrive. Please email us at shopthuled@proton.me for any questions. 

 

Q. Do you offer international shipping?

A. We ship to almost all countries in the world. Please email us for special delivery locations at shopthuled@proton.me

Returns and Exchanges

Q. What is your return policy?

A. The returns policy can be viewed here: https://shopthuled.com/policies/refund-policy

 

Q. How do I return or exchange an item?

A. To start a return, you can contact us at shopthuled@proton.me.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Order Information

Q. Do I need an account to place an order?

A. No. Our one time account feature is very secure and convenient. You do not need a password to login.

 

Q. How can I track my order?

A. You can track your order here: https://shopthuled.com/apps/track123

 

Q. What should I do if I receive the wrong or damaged item?

A. Email us at shopthuled@proton.me. The returns policy can be viewed here: https://shopthuled.com/policies/refund-policy

Payments

Q. What payment methods do you accept?

A. We accept all major credit cards, Google pay, Apple pay, Paypal, ShopPay, and Venmo.

 

Q. Is my payment information secure?

A. Yes. Our payment processors use advanced encryption, fraud detection systems, and secure checkout technologies to provide security.

 

Q. Do you offer installment payment options?

A. Yes, installment can be selected when using ShopPay at checkout on order over $35.00 USD. An email must be provide. The first payment will be made at checkout and remaining payment will be made automatically according to the payment options chosen at checkout.

 

Contact and Support

Q. How can I contact customer service?

A. Please email us at shopthuled@proton.me